Shipping FAQ
All orders placed on braiandco.com are processed and fulfilled by our warehouse team within 1-3 business days. Once your order has been fully processed, it will be shipped out, and delivery will occur within the time frame associated with the shipping method selected during checkout. Shipping costs are non-refundable.
After your order is shipped, transit times can vary between 2-10 business days depending on the shipping speed chosen at checkout.
A Note About Intelcom Tracking
Intelcom tracking updates are not always shown in real time. In some cases, a package may still appear to be at the sorting facility or awaiting pickup, and the next update will not appear until it is already out for delivery.
Please allow a little extra time for tracking to refresh. If your estimated delivery date has passed or you have any concerns about your order, email us anytime and we will be happy to look into it for you.
If you require further assistance regarding your shipment, please contact our support team at info@braiandco.com
We’re so excited to ship to our U.S. customers! 🇺🇸💛
Enjoy flat-rate shipping for only $14.99 USD on all orders up to $99 USD. We offer free shipping for all orders $99+ USD. Stock up on your favourite non-toxic mealtime essentials and save on shipping.
We’re so happy to brin
🌎 Where We Ship
Currently, BRAI + CO. ships exclusively within Canada and the United States. We do not offer international shipping outside of Canada and the U.S. at this time.
We hope to make our products available in more countries in the future! 🤍
We offer FREE shipping! 📦🤍
🇨🇦 Canada: Free shipping on orders $100+ CAD
🇺🇸 United States: Free shipping on orders $125+ USD
Just fill your cart and we’ll take care of the shipping!
Need help with your order?
It is important to review your shipping details before finalizing your purchase. If you need to update your shipping address, please contact our support team at info@braiandco.com with your order number and the corrected address within 24 hours of placing your order. We will do our best to accommodate your request. However, once your order is fully processed and a tracking number is provided, your order can no longer be canceled or modified.
We are unable to update billing addresses after an order is placed. However, as long as your shipping address is correct, your order will be processed without any issues. Please check your order confirmation to ensure all details are correct.
If you need to cancel your order, please email us at info@braiandco.com within 24 hours of placing your order. Be sure to include “Cancel Order” and your order number in the subject line. We will do our best to accommodate your request. Please note that once your order is fully processed and a tracking number is provided, we will not be able to cancel your order.
Special Addresses & Gifts
Mail Forwarding Services
We do ship to Mail Forwarding Service addresses. However, once the order is marked as delivered by the carrier, we are no longer responsible for the items after they have reached the shipping address on file. Orders or items shipped to Mail Forwarding Service addresses are not eligible for replacements of any kind.
P.O. Boxes
We are happy to ship to P.O. boxes. Please note that shipping to a P.O. box may result in delayed delivery times as determined by the carrier.
Is your order a gift?
Send us an email after placing your order to let us know! We’ll make sure your package gets the full BRAI + CO. treatment with our branded packaging, perfect for gifting. 🤍
Otherwise, some orders may arrive in standard shipping boxes as we work to keep packaging practical and reduce unnecessary waste.
Gift Cards
We offer digital gift cards that can be used on braiandco.com only. During checkout, you will have the option to enter the recipient’s email address for direct delivery of the gift card. If you prefer, you can enter your own email address and forward the gift card to the recipient at a later time.
Gift Messages
If you would like to add a message to an order being sent as a gift, please reach out to our support team at info@braiandco.com with your order number and message. Please ensure the subject is "Gift Message for Order". We are more than happy to add this message to your purchase.
If you need to cancel your order, please email us at info@braiandco.com within 24 hours of placing your order. Be sure to include “Cancel Order” and your order number in the subject line. We will do our best to accommodate your request. Please note that once your order is fully processed and a tracking number is provided, we will not be able to cancel your order.