Returns & Store Credit

We want you to love your BRAI + CO. products. If you’ve changed your mind about your purchase, we accept eligible returns within 30 days of the date your order was delivered.

To be eligible for a return, items must be unused, in their original condition, and returned with their original packaging.

For change-of-mind returns, customers are responsible for the cost of return shipping, including the return shipping label. Please contact us before sending your return so that we can provide return instructions.

Once your return has been received, we will inspect the item(s) to confirm they are unused, in their original condition, and meet the eligibility requirements above. Store credit for the eligible product amount will be issued only after the returned items have been received and approved. Store credit does not expire.

Original shipping charges are non-refundable.

Defective or Damaged Items

We stand behind the quality of our products. If you believe your item has a manufacturing defect or arrived damaged, please contact us as soon as possible after receiving your order.

Please include photos or videos clearly showing the issue. We may request additional information or the return of the product so that we can properly assess the concern.

Defect claims are reviewed on a case-by-case basis. If an item is determined to have a manufacturing defect, BRAI + CO. will work with you to determine an appropriate resolution, which may include a replacement, store credit, or refund, where applicable.

If a return is required for an item confirmed to be defective or damaged, BRAI + CO. will cover the applicable return shipping costs.

Normal Wear & Tear

Normal wear and tear is not considered a manufacturing defect and is not covered under our defect policy.

This may include, but is not limited to, normal scratching, scuffing, staining, discoloration, fading, or other cosmetic changes resulting from regular use, washing, handling, or storage.

Damage resulting from misuse, improper care, accidents, or use outside the intended purpose of the product is also not considered a manufacturing defect.

Incorrect Items

If you receive an incorrect item due to an error on our part, please contact us and we will work with you to correct your order. BRAI + CO. will cover the applicable return shipping costs in this situation.

Important

All returns must be approved by BRAI + CO. before being sent back. Items returned without prior authorization may not be eligible for store credit.

All returns and defect claims are subject to the terms outlined above. BRAI + CO. reserves the right to assess each request individually and determine whether the item qualifies for a return, replacement, store credit, or refund.

Please email us at info@braiandco.com with your order number and information about the return.

Yes! If you received a BRAI + CO. product as a gift, eligible unused items may be returned within 30 days of the original delivery date. Items must be unused, in their original condition, and include the original packaging.

Once the return is received and approved, store credit will be issued to the gift recipient so you can choose something you love. Return shipping costs are the responsibility of the recipient.

We’re so sorry if something isn’t right. Please reach out to us within 7 days of receiving your order at info@braiandco.com with your order number and a photo of the item. Our team will take a look and make it right as quickly as possible.