FAQ
Shipping
Shipping times vary based on the option selected at checkout. Orders are processed within 1–3 business days.
Once shipped, standard delivery typically arrives within 3–10 business days. Please note that during peak periods, processing and delivery times may be slightly extended.
Complimentary shipping is available on all orders over $99 in Canada and the continental USA. We offer a $12.99USD flat fee for orders under $99.
For more information, check out our Shipping Policy.
We currently ship to Canada and the USA.
Shipping rates can vary depending on your region and are calculated at checkout.
Yes, all orders over $99 in Canada and in the continental USA are shipped for free.
Returns
Because our products are children's tableware and feeding products, we are unable to accept returns or exchanges due to hygiene and sanitary reasons. This helps ensure that every family receives brand-new, unused products. Please see our Return Policy for more information.
We do not accept returns or exchange. Please visit our Returns page for more information.
Because our products are children's tableware and feeding products, we are unable to accept returns or exchanges due to hygiene and sanitary reasons. This helps ensure that every family receives brand-new, unused products. Please see our Return Policy for more information.
We’re so sorry if something isn’t right. Please reach out to us within 7 days of receiving your order at info@braiandco.com with your order number and a photo of the item. Our team will take a look and make it right as quickly as possible.
Products + Materials
Yes. Stainless steel is a durable, non-porous material commonly used for food-contact products. BRAI + CO. uses premium 304 (18/8) stainless steel in our children's tableware, and our products undergo independent third-party safety testing.
Stainless steel is durable, reusable, easy to clean, and resistant to staining and absorbing food odours. BRAI + CO. pairs stainless steel with food-grade silicone to create tableware designed specifically for little eaters.
304 stainless steel, also known as 18/8 stainless steel, is a corrosion-resistant grade of stainless steel widely used in food-contact products. We chose it for BRAI + CO. tableware because of its durability and suitability for everyday mealtimes.
Yes. BRAI + CO. feeding products are designed for little eaters, including babies beginning their solids journey. Our tested products are age graded for children over 4 months, although parents should always choose products appropriate for their child's individual developmental stage.
No. Stainless steel must never be placed in the microwave. Transfer food to a microwave-safe container before reheating.
Quality + Safety
BRAI + CO. products undergo independent third-party safety testing for applicable Canadian and U.S. children's product safety requirements. Our U.S. testing is conducted through a CPSC-accepted third-party laboratory and includes applicable testing for lead, phthalates, small parts, sharp points and edges, use and abuse, and tracking-label requirements. Our products are also independently tested against applicable Canadian requirements.
For information about our materials + safety standards, check out our FAQ on Materials + Safety Standards.
Yes. Our products undergo independent third-party testing for regulated substances including lead, cadmium and phthalates. In the testing completed on our stainless steel and silicone tableware samples, these substances were not detected above the laboratory's applicable method detection limits.
For information about our materials + safety standards, check out our FAQ on Materials + Safety Standards.
Manufacturing + Sustainability
Our products are thoughtfully designed in Canada and expertly manufactured in China in carefully selected facilities. We carefully partner with manufacturers that are ISO 9001 certified, reflecting our commitment to consistent quality, strong production standards, and thoughtfully made products you can trust.
Yes. Every order is shipped in thoughtfully designed, eco-friendly packaging. We believe sustainability starts with durability, which is why our products are made with long-lasting materials designed to grow with your family and reduce everyday waste.