Refund policy

Returns & Damaged Items

At BRAI + CO., your family's safety is our top priority. Because our products are children's tableware and feeding products, we are unable to accept returns or exchanges due to hygiene and sanitary reasons. This helps ensure that every family receives brand-new, unused products.

Damaged or Incorrect Orders

We take great care in packaging every order. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at info@braiandco.com.

Please include:

• Your order number
• A brief description of the issue
• Photos of the product and packaging

We'll review your request promptly and, if approved, will replace the item or provide another appropriate solution at no additional cost.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been packed or shipped, we may not be able to make changes or cancel it.

Questions?

If you have any questions about your order, we're always happy to help. Please reach out to us at info@braiandco.com, and we'll do our best to assist you.

We want you to love your purchase. If you’re not completely satisfied, we’re here to help. 

I did not find the answer to my question.

If your question is not addressed or you’d like further information, please contact our support team at info@braiandco.com. We would be more than happy to assist you! Alternatively, check out our FAQ for more information.